1. WHAT IS DELIVICE AND WHAT DO WE DO?
Delivice is a same day grocery delivery service for all your grocery needs. We deliver items from fresh produce to your everyday household needs. Currently, our service is only is only available in Ann Arbor, Michigan.
2. WHAT ARE YOUR STORE OPTIONS?
We shop at various local grocery stores in the Ann Arbor area.
3. DO YOU SERVE MY AREA?
Currently, we only serve Ann Arbor area with the following zip codes: 48103, 48104, 48105, 48106, 48107, 48108, 48109 and 48197.
4. WHAT’S THE ORDERING PROCESS?
We make the ordering process easy for our customers. Our customers have two options. You can either checkout as guest or create an account to make your shopping experience a little easier with us.
If you wish to checkout as a guest and not make an account with us you can follow the steps below:
- Browse our catalog of items on our website.
- Add to cart the items you would like to order and be delivered to your home.
- Checkout, then review your order.
- Submit and pay your order.
- Sit back, run errands, watch some TV, do some homework, or anything else besides grocery shopping and wait for your delivery within your specified 2-hour window!
If you wish to create an account with us, you can order the same exact way as a guest would but have added features such as storing your user information for easier checkout (i.e. address, save your grocery list for next time, re-order same orders, etc.)
5. WHY IS THERE TAX ON DELIVICE.COM?
Although there is no state/federal tax on food, we have to charge taxes for our service of delivering groceries.
6. DO I NEED TO BE HOME FOR DELIVERY?
Generally speaking, yes, we require someone to be home to accept the groceries (they can be anyone present in your home regardless of age or relationship).
We will be able to leave groceries outside when explicit instructions are given in the “Special Note/Request to Shopper” section during checkout. Please note, if you give us instructions to leave your groceries outside we are not liable for any damages or any stolen items.
7. DO YOU DELIVER TO DORMS?
Yes, we delivery to dorms and will only deliver to dorms if someone is present (you as the customer or any roommates)
We CANNOT leave any packages/groceries with the community center or mailroom. Somebody must be home. Please be sure you’re at the dorm within the 2-hour specified delivery window. We have the most trouble with re-deliveries at dorms. It’s very troublesome for our shoppers to come back and redeliver because you’re not present in the delivery window. If shoppers have to make another trip you risk the chance of receiving potentially spoiled (un-refrigerated) foods.
8. HOW CAN I ADD ITEMS THAT'S NOT LISTED ON YOUR WEBSITE TO MY ORDER?
Grocery stores carry more than 40,000 items, so it is possible that we have not cataloged an item that you wish to order. If that’s the case, order what we have cataloged and during checkout, list whatever you want that’s not cataloged on our website in the “Instruction for Shopper” section. You can say, “Please add: Tylenol, 10lb Cat Liter, Organic Tomatoes (x4)”. With your instructions, your shopper will attempt his/her best to obtain those items. We will bill you after your delivery for any additional item requests.
1. WHAT ARE YOUR HOURS OF OPERATION?
Our hours vary depending on availability of shoppers, our capacity, and environmental factors. The earlier you plan ahead the better!
Usually, you can expect us to be open from 9am – 9pm, 7 days a week.
At times however, we might be have more demand than our shoppers can handle and therefore, our delivery hours will be shortened as we want to provide the best service possible to our customers.
2. DO YOU DELIVER TO BUSINESSES?
Check our delivery locations. If you’re within it, we will deliver to you!
3. CAN I PURCHASE ALCOHOL OR TOBACCO?
Per State laws & regulations, we cannot shop for and/or deliver alcohol and tobacco.
Price & Inventory
1. HOW MUCH IS THE DELIVERY FEE?
For orders under $45, we charge a delivery fee of $5.99
For orders above $45, we charge a delivery fee of $3.99
2. HOW COME SOME OF THE ITEMS I RECEIVED LOOKS DIFFERENT FROM THE PICTURE ONLINE?
Companies do on occasions change their product packages. Regardless of the image, If the core product is different from what you’ve ordered then please contact us for either an exchange or complete refund.
3. ARE YOUR PRICES DIFFERENT FROM THE ACTUAL STORE?
Yes, we charge a higher price for the items we sell than at the store. We do not have any partnership with the stores we shop at and therefore in order to keep our business going, we have to charge a markup on the items we sell. Markups vary from 5% – 25% per item based.
4. WHAT HAPPENS WHEN MY SHOPPER CAN’T FIND THE ITEM(S) I ORDERED IN THE STORE?
Seasons change and so does the inventory in the store. Since at Delivice we do not keep constant track of store inventory, we therefore do not have instant knowledge of when products will be out of stock or discontinued. Although we do our best to continuously update our product listings to match the stores, we cannot 100% accurately determine every store inventory at every moment. If we’re shopping for your groceries and they are out of stock on any specific item you’ve ordered we will either (1) call you to see if you would like a substitute item if a suitable substitute item exist, or (2) refund the item(s) you paid for, or (3) substitute on your behalf to the best of our ability per your instructions on the checkout page. Please expect the fund to be credited back onto your statement withing 5-7 days from processing if you wish to be refunded for the items we cannot obtain.
About My Order
1. WHEN IS THE DEADLINE TO PLACE ORDERS IF I WANT THE EARLIEST SAME DAY DELIVERY?
Generally, we take orders for same day delivery with options for delivery starting at 9am to 9pm.
To be able to select same day delivery options, please submit your orders no later than 4:59 PM.
2. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept all major credit cards such as Amex, Discover, Visa, and MasterCard.
We can also take PayPal payments which you can link with your Checking/Savings Account.
3. WHAT IF I NEED TO RESCHEDULE MY DELIVERY TIME?
After you placed your order you would like a delivery time change, please contact us via email (firstname.lastname@example.org) or phone (734-707-8837). We will be happy to re-accommodate you for a more appropriate time.
4. HOW DO I EXCHANGE OR RETURN AN ITEM?
If you are not satisfied with the items you receive please contact us within 48 hours to set up a time for our drivers to pick the item from your location for either an exchange or refund free of charge.
PERSONAL SHOPPER AND DELIVERER
1. WHO WILL BE DELIVERING MY GROCERIES AND HOW CAN I TRUST MY SHOPPER TO CHOOSE THE FRESHEST FOODS, MEAT, AND PRODUCE?
Shoppers are independent contractors for Delivice, LLC. They are trained to pick out the freshest fruit, vegetables, meat, and other foods. If you are not satisfied with your shopper’s performance on your order, please notify us. Likewise, if you are super pleased with your shopper’s performance, let us know and we’ll tell them!
On a similar note, please be aware that at times the best/freshest option at the store will be somewhat average. Fresher options usually sell out first, leaving only par to sub-par options available. Our shopper is trained to not get less than acceptable items for our customers. Although at times, less fresh options are the only ones available.
2. WHAT ARE THE WAYS I CAN CONTACT MY SHOPPER FOR SPECIAL INSTRUCTIONS?
Upon checking out you will have the option to leave any special instructions for delivery. Please write your special instructions in that box. You can also contact us via email or phone anytime, but please be sure to tell us your order number so we can best serve you.
1. I Have More Questions!
For more questions, please contact us via email (email@example.com) or phone (734-707-8837) if you have further questions we can help clarify.